Policies

Privacy policy

This policy explains how Handled, a company of Assistant LLC ("Handled," "we," "us"), collects, uses and protects personal information when you use our website, request our services, become a client, or apply to work with us.

Information we collect

• Contact details such as your name, email address, phone number and state.
• Service information you share so we can help you, such as the tasks you need done, your preferred way to communicate, and details about the organizations you want us to contact.
• Sensitive information you choose to share to complete a task, such as account numbers, insurance details, medical appointment information or benefits paperwork.
• Application information from job seekers, such as your resume, work history, skills, availability and any accommodations you request.
• Website data such as pages visited and device type, collected through basic analytics.

How we use it

• To respond to your request, prepare a quote and provide our services.
• To contact organizations on your behalf, only as you have authorized in writing.
• To review job applications, run background checks with your consent, and manage our team.
• To send you updates about your tasks or your application.
• To improve our website and services, and to meet legal requirements.

How we share it

We do not sell your personal information. We share it only:

• With the organizations you authorize us to contact for you.
• With your assigned assistant and the Handled staff who support your account.
• With service providers who help us operate (for example email, secure document storage, payment processing and background-check providers), who must protect your information.
• When required by law, or to protect someone's safety.

How we protect it

Every assistant passes a background check and signs a confidentiality agreement. We use secure tools for messages and documents, limit access to the people who need it, and never ask you to send passwords by text or email.

How long we keep it

We keep client information while you use our services and for a reasonable period afterward to meet legal, tax and record-keeping duties. We keep job applications for up to two years unless you ask us to delete them sooner.

Your choices

You can ask to see, correct or delete your personal information, withdraw any authorization you've given us, or stop receiving messages from us. Email hello@handledassist.com and we will respond within 30 days.

Children

Our services and website are not directed to children under 13. A parent or legal guardian must arrange services for anyone under 18.

Changes

We may update this policy. We'll post the new version here with a new "last updated" date.

Terms of service

These terms apply when you use the Handled website or services. By requesting or using our services, you agree to them.

Our services

Handled provides virtual assistant services, including phone calls on your behalf, scheduling, research, paperwork, correspondence and executive support. The exact services, hours and pricing for each client are set out in a written quote or service agreement.

What Handled is not

• We are not a certified interpreting service or a telecommunications relay service.
• We are not an emergency service. In an emergency, call or text 911.
• We do not give legal, medical, tax or financial advice.

Your authorization

We act on your behalf only with your written authorization, and only within the limits you set. You are responsible for the accuracy of the information you give us and for final decisions, signatures and approvals. You can change or withdraw an authorization at any time by telling us in writing.

Pricing and payment

Pricing is tailored to each client and confirmed in writing before work begins. Invoices are due as stated in your quote or service agreement. Third-party costs (such as fees charged by another organization) are your responsibility unless we agree otherwise in writing.

Cancellation

You may cancel services by giving us written notice as described in your service agreement. Work already completed will be billed. We may end services if these terms are breached, if a request is unlawful or unsafe, or if an assistant is treated abusively.

Limitation of liability

We provide our services with reasonable care, but we cannot control the decisions, delays or errors of other organizations. To the extent permitted by law, Handled's total liability for any claim is limited to the amount you paid us for the services involved in the three months before the claim.

Governing law

These terms are governed by the laws of the State of Connecticut.

Contact

Questions about these terms? Email hello@handledassist.com.

Accessibility

Handled is built for Deaf, hard-of-hearing and speech-impaired people, and we want this website to work for everyone. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Any video we publish will be captioned.

If anything on this site is hard to use, please tell us at hello@handledassist.com and we'll fix it.